Luke Purnell serves as the Sr. Agency Partner Manager at Acrisure, where he leverages over a decade of experience in SaaS, FinTech, and InsurTech to drive transformative customer success initiatives. In his current role, Luke is pivotal in developing and executing comprehensive customer success playbooks...
Luke Purnell serves as the Sr. Agency Partner Manager at Acrisure, where he leverages over a decade of experience in SaaS, FinTech, and InsurTech to drive transformative customer success initiatives. In his current role, Luke is pivotal in developing and executing comprehensive customer success playbooks tailored for a diverse clientele of over 16,000 international insurance professionals. His strategic focus on establishing scalable processes and systems has been instrumental in enhancing client adoption and retention, ultimately contributing to the multibillion-dollar revenue growth of the organization.
Luke’s expertise in life insurance and business process improvement enables him to identify and implement innovative solutions that optimize the enterprise customer experience. He is adept at navigating the complexities of software implementation and sales processes, ensuring that clients not only understand but also fully leverage Acrisure’s offerings. His leadership style is characterized by a commitment to hiring, teaching, and empowering elite professionals, fostering a culture of excellence that drives team performance and client satisfaction.
Recognized as a multiple award winner for his innovative approach, Luke continually pushes the boundaries of what’s possible in customer success. His skills in cold calling, marketing, and public speaking further enhance his ability to engage stakeholders and build trusting business relationships. By combining his deep industry knowledge with a passion for customer-centric strategies, Luke Purnell is not just a leader but a catalyst for change in the FinTech landscape, ensuring that Acrisure remains at the forefront of the industry.
