Luis Silva serves as the Director of IT for Watches of Switzerland USA, where he is at the forefront of driving transformative IT solutions that enhance operational efficiency and elevate the customer experience. With a robust background in IT management and strategic planning, Luis has...
Luis Silva serves as the Director of IT for Watches of Switzerland USA, where he is at the forefront of driving transformative IT solutions that enhance operational efficiency and elevate the customer experience. With a robust background in IT management and strategic planning, Luis has successfully established a Project Management Office (PMO) governance framework that empowers project managers to deliver high-impact projects on time and within budget. His leadership style is characterized by strong facilitation and collaboration, enabling him to build and lead top-performing multicultural teams that thrive in dynamic environments.
Since joining Watches of Switzerland, Luis has spearheaded several key initiatives aimed at optimizing IT operations and integrating cutting-edge technologies. His strategic vision has been instrumental in enhancing the company's vendor management processes and implementing effective IT risk management strategies that safeguard the organization’s assets. Luis’s international consulting experience, having lived and worked across the USA, Canada, Brazil, Argentina, and Germany, enriches his perspective and enables him to navigate complex challenges with ease. Fluent in Spanish, Portuguese, and German, he leverages his linguistic skills to foster strong relationships with diverse stakeholders and clients.
Luis’s commitment to excellence and innovation is evident in his approach to outsourcing and shared service center optimization, which has resulted in significant cost savings and improved service delivery. As he continues to lead the IT transformation at Watches of Switzerland, his strategic mindset and dedication to enhancing customer relationship management (CRM) will undoubtedly position the company for sustained growth and success in the luxury watch market.
