Lucia Buttarelli joined Indra in October 2023 as the Service Operations Transformation Director, bringing a wealth of experience and a fresh perspective to the organization. In her current role, Lucia is tasked with expanding and innovating Operations Services across various industries, leveraging her extensive background...
Lucia Buttarelli joined Indra in October 2023 as the Service Operations Transformation Director, bringing a wealth of experience and a fresh perspective to the organization. In her current role, Lucia is tasked with expanding and innovating Operations Services across various industries, leveraging her extensive background in engineering and program management to drive transformative initiatives. Her previous tenure at Accenture as part of the European Outsourcing team honed her expertise in the Resources Industry and Network Engineering Services, where she excelled as a value architect. This role required her to develop and implement operating models that not only streamlined processes but also enhanced customer service and engagement.
At Indra, Lucia is leading key projects that focus on the integration of advanced statistical data analysis and business process optimization to improve operational efficiency. Her strategic vision encompasses the design of organizational frameworks that facilitate seamless transitions to innovative service delivery models. By harnessing her skills in infrastructure implementation and business analysis, Lucia is committed to creating value-driven solutions that empower clients to adapt swiftly to market changes and technological advancements.
Lucia's approach is deeply rooted in collaboration and stakeholder engagement, ensuring that the transformation initiatives resonate with the unique needs of each client. With a keen eye on emerging trends and the evolving landscape of service operations, she is poised to position Indra as a leader in operational excellence. Her passion for leveraging social media and digital tools further enhances her ability to connect with clients and drive impactful change across the organization.
