As the Lead of Global Technical Support at Attune, Louie R. leverages over a decade of experience as a Microsoft® Certified IT Professional (MCITP) to drive excellence in technical support and customer satisfaction. In his current role, Louie oversees a staggering 35,000 concurrent event days...
As the Lead of Global Technical Support at Attune, Louie R. leverages over a decade of experience as a Microsoft® Certified IT Professional (MCITP) to drive excellence in technical support and customer satisfaction. In his current role, Louie oversees a staggering 35,000 concurrent event days annually, ensuring that clients receive seamless support during critical operations. His expertise in troubleshooting and project planning allows him to prioritize and manage multiple training initiatives effectively, focusing on present, past, and future needs.
Louie's commitment to enhancing user productivity is evident in his proactive approach to problem-solving. He adeptly addresses issues as they arise, ensuring minimal disruption to client operations while maintaining open lines of communication with sales and key accounts. This transparency not only builds confidence among stakeholders but also fosters a collaborative environment where team members can thrive.
His skills in team building and management have been instrumental in creating a robust support structure that prioritizes privacy and security. Louie’s experience with desktop deployment and help desk support further enriches his ability to guide his team in protecting company assets and optimizing computing environments. As he continues to lead the charge in global technical support, Louie R. remains dedicated to empowering organizations to harness the full potential of their technology, ensuring that they remain competitive and secure in an ever-evolving digital landscape.
