Lorna Carrasquillo serves as the Senior Director of Premium Services & Hospitality at The Kraft Group & Affiliates, where she leverages her extensive expertise in hospitality and food and beverage strategy to elevate the guest experience at Gillette Stadium. In her current role, Lorna holds...
Lorna Carrasquillo serves as the Senior Director of Premium Services & Hospitality at The Kraft Group & Affiliates, where she leverages her extensive expertise in hospitality and food and beverage strategy to elevate the guest experience at Gillette Stadium. In her current role, Lorna holds strategic responsibility for the operational management and infrastructure development of premium spaces, including exclusive clubs, luxury suites, full-bar facilities, and VIP areas. Her leadership is pivotal in enhancing the hospitality offerings for a diverse array of events, from NFL games and MLS matches to concerts and over 1,400 other annual events.
Lorna's approach is characterized by a meticulous focus on customer service management and employee training, ensuring that her teams are equipped to deliver exceptional service in high-pressure environments. She excels in menu development, curating fine dining experiences that cater to the sophisticated tastes of premium clientele. Her strategic vision has led to multi-million-dollar project achievements, driving revenue growth and operational efficiency across all premium services. With a deep understanding of the hospitality industry, Lorna utilizes her skills in client relations and payroll administration to create a seamless experience for guests, while also fostering a positive work environment for her staff.
Through her innovative strategies and commitment to excellence, Lorna Carrasquillo continues to redefine the standard for premium hospitality, making her a key player in the success of The Kraft Group & Affiliates. Her ability to navigate the complexities of large-scale event management and infrastructure development positions her as a leader in the industry, consistently delivering results that exceed expectations.
