Lorie Cox serves as the Site Manager at MTM, Inc., where she leverages her extensive experience in call center operations to drive performance and enhance customer experience across a bustling site with over 100 team members. With a dynamic approach to leadership, Lorie excels in...
Lorie Cox serves as the Site Manager at MTM, Inc., where she leverages her extensive experience in call center operations to drive performance and enhance customer experience across a bustling site with over 100 team members. With a dynamic approach to leadership, Lorie excels in overseeing the full life cycle of contact center operations, ensuring that each phase, from call center development to talent management, is executed with precision and care. Her commitment to fostering strong relationships with her team and clients alike is evident in her coaching style, which emphasizes personal growth and professional development.
At MTM, Inc., Lorie is currently spearheading key projects aimed at optimizing operational efficiency and improving service delivery. Her expertise in forecasting and resource allocation allows her to anticipate challenges and implement strategic solutions that enhance productivity. Lorie's focus on customer experience is paramount; she believes that a satisfied customer is the cornerstone of a successful operation. By cultivating a positive work environment rooted in family and faith, she inspires her team to excel in a fast-paced setting, where decision-making and immediate results are crucial.
In addition to her operational responsibilities, Lorie is passionate about leadership development and team building. She actively mentors emerging leaders within the organization, equipping them with the skills necessary to navigate the complexities of the call center industry. Her comprehensive understanding of vendor management and human resources further strengthens her ability to create a cohesive and motivated workforce. Lorie Cox is not just a Site Manager; she is a catalyst for change and a champion of excellence at MTM, Inc.
