Lori Smith currently serves as the Vice President of Revenue at PeopleFluent, where she leverages her extensive background in Learning & Development and her 16+ years of experience in the SaaS industry to drive revenue growth and customer success. In her role, Lori leads all...
Lori Smith currently serves as the Vice President of Revenue at PeopleFluent, where she leverages her extensive background in Learning & Development and her 16+ years of experience in the SaaS industry to drive revenue growth and customer success. In her role, Lori leads all revenue-generating teams, including bid management, new sales, solution consulting, renewal and account management, customer success management, and strategic partnerships. Her strategic vision is pivotal in aligning these teams to create a seamless customer journey that not only enhances product adoption but also ensures long-term value realization for clients.
One of Lori's key projects at PeopleFluent involves the implementation of a comprehensive sales enablement program designed to empower teams with the tools and knowledge necessary for effective value-based solution selling. By fostering a culture of continuous learning and process improvement, she has successfully enhanced the efficiency of sales operations and improved customer health metrics. Her expertise in relationship building and decision-making has been instrumental in nurturing high-touch, strategic partnerships that drive revenue retention and expansion.
Lori's industry-agnostic experience allows her to adapt best practices from various sectors, ensuring that PeopleFluent remains at the forefront of HR and HCM technology solutions. Her passion for technology implementation and customer escalation management further underscores her commitment to delivering exceptional service and support. As a leader, Lori embodies a customer-centric approach, focusing on scalable growth while maintaining a keen eye on the evolving landscape of SaaS and the unique needs of each client.
