Lori Hood is a seasoned business executive and the proud owner of Floor Coverings International, where she leverages her extensive expertise in customer success and satisfaction to navigate the complexities of the housing industry. In her current role, Lori is at the forefront of addressing...
Lori Hood is a seasoned business executive and the proud owner of Floor Coverings International, where she leverages her extensive expertise in customer success and satisfaction to navigate the complexities of the housing industry. In her current role, Lori is at the forefront of addressing the myriad challenges that have emerged in the wake of the pandemic, particularly those related to supply chain disruptions and workforce shortages. With suppliers struggling to maintain inventory levels and the "Great Resignation" impacting the availability of skilled contractors, Lori has implemented innovative strategies to ensure that her customers receive the high-quality service and products they expect.
Under Lori's leadership, Floor Coverings International has embarked on several key projects aimed at enhancing customer experience and operational efficiency. By focusing on strategic planning and risk management, she has developed a robust framework that not only addresses immediate challenges but also positions the company for long-term success. Her background in IT audit and Sarbanes-Oxley compliance further strengthens the organization's commitment to transparency and accountability, ensuring that clients can trust in the integrity of their transactions.
Lori's commitment to training and development has also been instrumental in building a skilled workforce capable of meeting the evolving demands of the market. By fostering a culture of continuous improvement and data visualization, she empowers her team to make informed decisions that drive customer satisfaction. In an industry where adaptability and responsiveness are paramount, Lori Hood exemplifies the qualities of a forward-thinking leader, dedicated to delivering exceptional value to her customers while navigating the complexities of a rapidly changing landscape.
