Liz Oliverson is a dedicated Guest Services Agent at Homewood Suites by Hilton, where she leverages her extensive retail experience to enhance the guest experience and uphold the high standards synonymous with the Hilton brand. In her current role, Liz is the welcoming face of...
Liz Oliverson is a dedicated Guest Services Agent at Homewood Suites by Hilton, where she leverages her extensive retail experience to enhance the guest experience and uphold the high standards synonymous with the Hilton brand. In her current role, Liz is the welcoming face of the hotel, expertly greeting guests and managing the check-in and check-out processes with efficiency and warmth. Her ability to operate the cash register and handle various payment methods, including credit card authorizations and high-dollar transactions, showcases her attention to detail and financial acumen.
Liz is not only committed to ensuring a seamless arrival and departure for guests but also excels in coordinating with housekeeping and maintenance teams to fulfill guest requests promptly. This collaborative approach is essential in maintaining the quality of service that Homewood Suites is known for, and Liz takes pride in her ability to anticipate and meet the needs of guests, ensuring their stay is both comfortable and enjoyable.
Her skills in organizational leadership and multitasking allow her to manage a variety of responsibilities simultaneously, from addressing guest inquiries to resolving any issues that may arise during their stay. Liz’s dedication to customer satisfaction is evident in her proactive approach to problem-solving and her commitment to creating memorable experiences for each guest. With certifications in food safety and CPR, she is also prepared to handle any unexpected situations, further underscoring her reliability and professionalism in the hospitality industry. As Liz continues to broaden her horizons and strive for excellence, she remains focused on elevating guest experiences and contributing to the overall success of Homewood Suites by Hilton.
