Liz Davis is a seasoned Senior Customer Success Manager at ServiceTitan, where she leverages over a decade of experience in Sales and Marketing to drive exceptional outcomes for enterprise clients. In her current role, Liz has been instrumental in recruiting, hiring, and coaching a high-performing...
Liz Davis is a seasoned Senior Customer Success Manager at ServiceTitan, where she leverages over a decade of experience in Sales and Marketing to drive exceptional outcomes for enterprise clients. In her current role, Liz has been instrumental in recruiting, hiring, and coaching a high-performing team of Customer Success Managers, ensuring they maintain impressive gross revenue retention rates and consistently high Customer Satisfaction (CSAT) scores. Her strategic approach is rooted in a deep understanding of both client and supplier perspectives, which allows her to foster meaningful partnerships that prioritize mutual growth and innovation.
At ServiceTitan, Liz collaborates closely with cross-functional leaders in Sales, Product, Marketing, Enablement, and Support to amplify the voice of the customer. By advocating for customer needs and feedback, she plays a crucial role in shaping the company's strategic initiatives and enhancing product offerings. Her ability to establish and maintain relationships with C-Suite executives not only strengthens customer loyalty but also positions ServiceTitan as a trusted partner in their business success.
Liz's expertise extends to key projects that focus on data analysis and operational efficiency, where she employs data-backed recommendations to drive impactful changes. Her proficiency in Salesforce.com and account management further complements her skill set, enabling her to deliver tailored solutions that meet the unique needs of each enterprise client. With a passion for continuous improvement and a commitment to excellence, Liz Davis exemplifies the qualities of a strategic leader in the customer success landscape, making her an invaluable asset to ServiceTitan and its clients.
