Lisa Naylor is an accomplished Director of Program Management at Nationwide Insurance, where she plays a pivotal role in steering the organization’s multi-million dollar Enterprise Digital Strategy. With extensive experience in the financial industry, Lisa is adept at navigating the complexities of IT strategy and...
Lisa Naylor is an accomplished Director of Program Management at Nationwide Insurance, where she plays a pivotal role in steering the organization’s multi-million dollar Enterprise Digital Strategy. With extensive experience in the financial industry, Lisa is adept at navigating the complexities of IT strategy and project portfolio management, ensuring that Nationwide remains at the forefront of digital innovation. Her current responsibilities encompass a diverse array of key projects, including the development and delivery of mobile applications, digital messaging solutions, and personalized customer experiences.
Under her leadership, initiatives such as Digital ID Cards, Click to Chat, and Web Content Management have not only enhanced customer engagement but also streamlined operations across multiple business areas. Lisa’s expertise in cyber security planning and delivery is critical in safeguarding sensitive information, thereby reinforcing Nationwide's commitment to protecting its customers in an increasingly digital landscape.
Lisa excels in building and maintaining relationships, fostering a collaborative environment that emphasizes trust, continuous learning, and accountability among her teams. Her proficiency in financial planning and process improvement further enables her to align project outcomes with organizational goals, driving efficiency and innovation. With a strong foundation in enterprise architecture and IT service management, Lisa Naylor is not just a leader but a visionary, dedicated to transforming Nationwide Insurance into a digital-first organization that meets the evolving needs of its customers.
