Lisa Dankovich serves as the Guest Experience Team Lead at FC Cincinnati, where she plays a pivotal role in shaping the championship service culture at TQL Stadium. With a strong focus on delivering a world-class guest experience, Lisa is dedicated to creating lasting memories for...
Lisa Dankovich serves as the Guest Experience Team Lead at FC Cincinnati, where she plays a pivotal role in shaping the championship service culture at TQL Stadium. With a strong focus on delivering a world-class guest experience, Lisa is dedicated to creating lasting memories for fans and visitors alike. Her expertise in public relations and event planning allows her to effectively engage with diverse audiences, ensuring that each interaction is not only friendly but also informative and proactive.
In her current role, Lisa leads key projects aimed at enhancing the overall guest experience, from training staff on best practices in customer service to implementing feedback mechanisms that allow for continuous improvement. Her collaborative approach fosters a team environment where every staff member feels empowered to contribute to the stadium's mission of excellence. Lisa's background in nonprofits and community outreach further enriches her ability to connect with guests, making them feel valued and heard.
As a connector and builder, Lisa is passionate about nurturing relationships both within her team and with the broader community. She believes that the quality of interactions is a critical ingredient for success, and she works tirelessly to ensure that every guest leaves TQL Stadium with a smile. By leveraging her skills in strategic planning and executive coaching, Lisa not only enhances the guest experience but also cultivates a culture of teamwork and dedication among her colleagues. In an industry where memorable experiences are paramount, Lisa Dankovich stands out as a leader committed to excellence and innovation in guest services.
