Lisa Cordes serves as a Senior Systems Implementation Trainer at Light & Wonder, where she leverages her extensive casino experience to enhance client satisfaction and operational efficiency. In her current role, Lisa provides invaluable consulting services to casino management, guiding them in maximizing the potential...
Lisa Cordes serves as a Senior Systems Implementation Trainer at Light & Wonder, where she leverages her extensive casino experience to enhance client satisfaction and operational efficiency. In her current role, Lisa provides invaluable consulting services to casino management, guiding them in maximizing the potential of SG software systems. Her deep understanding of the gaming industry allows her to identify customer needs proactively, establishing consulting opportunities that drive both internal and external service excellence.
Lisa's expertise in CRM software and POS systems is instrumental in developing tailored training materials that empower casino staff to utilize technology effectively. She regularly collaborates with various departments within SG to ensure that her training programs align with the latest industry standards and customer expectations. By maintaining consistent communication with stakeholders, Lisa not only monitors customer needs but also anticipates future trends, positioning her clients for success in a competitive market.
Her commitment to delivering exceptional customer service is evident in her approach to training and support. Lisa believes in the power of unexpected service, which fosters loyalty and enhances the overall gaming experience. With strong skills in project management and team leadership, she successfully completes deliverables for a variety of activities and projects, ensuring that every initiative is executed seamlessly. Lisa Cordes is not just a trainer; she is a dedicated partner in the journey toward operational excellence in the casino gaming industry.
