Lisa Cole is a seasoned Business Operations Leader at Time Warner Cable, bringing over a decade of comprehensive experience in managing diverse teams and driving operational excellence. In her current role as Director of Business Operations, she oversees a multifaceted portfolio that includes Facilities and...
Lisa Cole is a seasoned Business Operations Leader at Time Warner Cable, bringing over a decade of comprehensive experience in managing diverse teams and driving operational excellence. In her current role as Director of Business Operations, she oversees a multifaceted portfolio that includes Facilities and Maintenance, Tap Audit, Confirmation, and Revenue Assurance through the Adjustment Team. Lisa's leadership extends to 15 Retail Centers and a robust team structure comprising nine People Leaders, three individual contributors, and an impressive 117 indirect reports. This extensive oversight allows her to implement strategic initiatives that enhance operational efficiency and improve customer service across the organization.
One of Lisa's key projects includes the ground-up implementation of the Assurance Field Program, which has significantly streamlined processes and improved service delivery. Her expertise in process improvement and business analysis has been instrumental in identifying inefficiencies and developing solutions that align with the company's goals. Lisa's strong background in vendor management and quality control ensures that all operational facets meet the highest standards, ultimately contributing to Time Warner Cable's reputation as a leader in broadband and telecommunications.
Her skills in computer network operations, call center management, and fiber optics further bolster her ability to navigate the complexities of the industry. Lisa is not only focused on immediate operational needs but also on long-term business continuity planning, ensuring that the organization is well-prepared for future challenges. With her energized approach to project management and a commitment to fostering collaborative environments, Lisa Cole continues to drive impactful change within Time Warner Cable, positioning the company for sustained success in a competitive landscape.
