Lionel Salaün serves as a Technology Account Manager at Orange Business Services, where he plays a pivotal role in bridging the gap between client innovation needs and the comprehensive solutions offered by the organization. With a focus on large accounts, Lionel is dedicated to understanding...
Lionel Salaün serves as a Technology Account Manager at Orange Business Services, where he plays a pivotal role in bridging the gap between client innovation needs and the comprehensive solutions offered by the organization. With a focus on large accounts, Lionel is dedicated to understanding the unique challenges faced by his clients and aligning them with cutting-edge technologies that drive their success. His expertise spans several key areas, including Artificial Intelligence (AI), Smart Building solutions, and Workspace optimization, all of which are crucial in today’s rapidly evolving digital landscape.
In his current role, Lionel is responsible for the commercial development of a specific account segment, working closely alongside Account Managers to ensure a seamless integration of services. His approach is deeply rooted in enhancing the customer experience, utilizing his skills in client relationship management (CRM) and service level agreements (SLA) to foster strong partnerships. By leveraging his knowledge of ITIL practices, he adeptly manages incident resolution and service delivery, ensuring that clients receive the highest standard of support.
Key projects under Lionel's leadership have included the implementation of innovative smart building technologies that enhance operational efficiency and sustainability for clients. Additionally, he has been instrumental in promoting collaborative workspaces that empower teams to thrive in a hybrid work environment. Through his commitment to client success and a keen understanding of market trends, Lionel Salaün continues to be a driving force in helping organizations navigate their digital transformation journeys, making him a valuable asset to both his clients and Orange Business Services.
