As the Customer Service Team Lead at TTEC, Liberty Morris plays a pivotal role in fostering a high-performance culture within the customer service department. With a strong foundation in interpersonal communication, Liberty excels at building rapport with team members from diverse backgrounds, ensuring that each...
As the Customer Service Team Lead at TTEC, Liberty Morris plays a pivotal role in fostering a high-performance culture within the customer service department. With a strong foundation in interpersonal communication, Liberty excels at building rapport with team members from diverse backgrounds, ensuring that each individual feels valued and understood. This skill is particularly vital in a fast-paced environment where adaptability and effective collaboration are essential for success.
Liberty's responsibilities include conducting weekly one-on-one coaching sessions to discuss performance metrics, where she employs her excellent written and oral communication skills to provide constructive feedback and develop tailored improvement plans. By actively engaging with team members, she not only enhances their individual performance but also contributes to the overall success of the team. Liberty is committed to ensuring that her team’s product and process knowledge remain current, facilitating regular team meetings to disseminate critical information consistently.
In addition to her coaching and training responsibilities, Liberty supports the Service Delivery Manager by identifying potential operational, behavioral, and attrition risks. Her keen analytical skills and proactive approach enable her to highlight areas for improvement, ensuring that the team remains aligned with TTEC's strategic objectives. With expertise in quality auditing and staff development, Liberty is dedicated to nurturing talent within her team, conducting new hire orientations that set the stage for long-term success. Through her leadership, Liberty Morris exemplifies the core values of TTEC, driving exceptional customer service and fostering a culture of continuous improvement.
