As the Director of Customer Success at WeDriveU, Leslie Stone leverages her extensive background in transit management to enhance customer engagement and drive operational excellence. With a robust track record spanning various sectors—including university campus shuttle services, fixed route, commuter, and paratransit—Leslie is adept at...
As the Director of Customer Success at WeDriveU, Leslie Stone leverages her extensive background in transit management to enhance customer engagement and drive operational excellence. With a robust track record spanning various sectors—including university campus shuttle services, fixed route, commuter, and paratransit—Leslie is adept at navigating the complexities of urban transit environments. Her current role involves implementing a proven Customer Engagement Model that focuses on fostering strong relationships with clients, ensuring their needs are met, and driving both growth and retention.
Leslie's passion for campus transit is evident in her strategic initiatives aimed at improving service delivery and enhancing the overall rider experience. She is committed to operational efficiency and employs creative problem-solving techniques to address challenges that arise in dynamic transit settings. Her expertise in DOT regulations ensures that WeDriveU remains compliant while delivering safe and reliable transportation solutions.
In addition to her leadership capabilities, Leslie excels in training and developing teams, empowering them to provide exceptional customer service. Her strategic planning skills enable her to align customer success objectives with broader organizational goals, while her budgeting acumen ensures that resources are allocated effectively to maximize impact. As a thought leader in the transit industry, Leslie Stone continues to drive innovation at WeDriveU, making significant contributions to the evolution of customer success in transportation.
