As the Director of Client Experience and Delivery for Experian's Consumer Information Service division, Leon Ellerton plays a pivotal role in shaping the way clients engage with and benefit from Experian's offerings. With over 16 years of experience across diverse industries, Leon has honed his...
As the Director of Client Experience and Delivery for Experian's Consumer Information Service division, Leon Ellerton plays a pivotal role in shaping the way clients engage with and benefit from Experian's offerings. With over 16 years of experience across diverse industries, Leon has honed his expertise in strategic planning and customer experience management, driving significant improvements in client satisfaction and revenue generation. His tenure at renowned organizations such as the Royal Bank of Scotland and Willis Towers Watson has equipped him with a deep understanding of the nuances of client needs and expectations.
At Experian, Leon is currently spearheading key projects aimed at generating actionable insights that facilitate transformational change in client delivery processes. His strategic approach involves leveraging data analytics and customer feedback to refine service delivery models, ensuring that clients not only receive top-tier solutions but also enjoy a seamless experience throughout their journey. Leon’s leadership is characterized by a commitment to fostering a culture of continuous improvement, where team collaboration and problem-solving are paramount.
In addition to his strategic acumen, Leon is well-versed in change control and operational excellence, applying methodologies such as GMP and SOP to enhance service quality. His ability to navigate complex challenges in sectors like life sciences and manufacturing allows him to implement tailored solutions that resonate with clients across various verticals. As a passionate advocate for client value, Leon Ellerton continues to drive innovation at Experian, ensuring that the organization remains at the forefront of delivering exceptional customer experiences.
