Leilani Sheher serves as the Vice President of Account Management for the Americas at Nium, where she plays a pivotal role in redefining the landscape of global payments. With a keen focus on instant, cross-border transactions, Leilani leads a dynamic team that is committed to...
Leilani Sheher serves as the Vice President of Account Management for the Americas at Nium, where she plays a pivotal role in redefining the landscape of global payments. With a keen focus on instant, cross-border transactions, Leilani leads a dynamic team that is committed to delivering exceptional customer experiences while driving operational excellence. Her strategic vision is grounded in a deep understanding of customer segmentation strategy and revenue forecasting, allowing her to tailor solutions that meet the diverse needs of clients across various industries.
At Nium, Leilani is currently spearheading several key projects aimed at enhancing the company’s payments infrastructure, which is crucial in an era where traditional finance is being disrupted. One of her notable initiatives involves the implementation of advanced process improvement techniques to streamline account management workflows, ultimately boosting customer retention and satisfaction. Drawing from her extensive background in customer success, including her impactful tenure at Tipalti, where she managed a portfolio generating $20M ARR, Leilani is adept at navigating complex challenges and fostering strong client relationships.
Her expertise in change management and staff development has been instrumental in cultivating a high-performing team that is agile and responsive to the evolving demands of the payments industry. As Nium continues to expand its footprint in the Americas, Leilani's leadership is vital in ensuring that the company not only meets but exceeds the expectations of its clients, enabling them to make and receive payments seamlessly, regardless of location or currency. Through her commitment to innovation and excellence, Leilani is shaping the future of payments and empowering businesses to thrive in an increasingly interconnected world.
