Leigh W. is a dynamic General Manager at Teranga Hospitality Group, where she has quickly established herself as a transformative leader in the hospitality sector. With a results-oriented mindset and a proven track record, Leigh is dedicated to enhancing guest experiences and driving operational excellence....
Leigh W. is a dynamic General Manager at Teranga Hospitality Group, where she has quickly established herself as a transformative leader in the hospitality sector. With a results-oriented mindset and a proven track record, Leigh is dedicated to enhancing guest experiences and driving operational excellence. Her role encompasses a comprehensive range of responsibilities, including overseeing daily operations, managing a diverse team, and ensuring financial performance aligns with the company’s strategic goals.
In less than 10 months, Leigh has made significant strides in improving the hotel’s Likely to Recommend (LTR) Score, elevating it from 6.63 to an impressive 7.70. This achievement reflects her commitment to guest satisfaction and her ability to implement effective service strategies. Leigh’s strong foundation in psychology and counseling uniquely positions her to foster meaningful relationships with both guests and staff, allowing her to navigate challenges with empathy and insight.
Key projects under Leigh’s leadership include the development of a comprehensive training program aimed at skill development and team empowerment, which has not only enhanced service delivery but also boosted employee morale. Her expertise in payroll administration and operational management ensures that the hotel runs smoothly while maintaining a keen focus on financial performance. As a leader, Leigh embodies the principles of effective team management and customer service excellence, making her an invaluable asset to Teranga Hospitality Group and a driving force behind its ongoing success.
