Lee McGerty is a seasoned Consultant specializing in Voice and Data Services at Tata Consultancy Services, where he leverages over a decade of experience in the telecommunications and software development sectors. Currently immersed in a Linux-based Avaya Voice Recognition environment, Lee is at the forefront...
Lee McGerty is a seasoned Consultant specializing in Voice and Data Services at Tata Consultancy Services, where he leverages over a decade of experience in the telecommunications and software development sectors. Currently immersed in a Linux-based Avaya Voice Recognition environment, Lee is at the forefront of a significant project aimed at upgrading a major insurance firm's Voice Interactive Voice Response (IVR) system. This initiative involves re-platforming multiple legacy IVR systems to Avaya AEP hosted VXML applications, a critical step in modernizing the client’s voice services infrastructure.
Lee's expertise in IVR systems and his proficiency with Avaya products are complemented by his adeptness in the Nuance tools suite, where he develops advanced Speech Recognition AI applications. His role requires a deep understanding of Solution Architecture and Voice User Interface (VUI) Design, ensuring that the upgraded systems not only meet technical specifications but also enhance user experience. By employing agile methodologies, Lee collaborates effectively with cross-functional teams, driving innovation and efficiency in project delivery.
In addition to his technical skills in SQL and JavaServer Faces (JSF), Lee's strategic vision and ability to navigate complex software development landscapes make him a key asset in any project. His commitment to leveraging cutting-edge technologies and methodologies positions him as a thought leader in the voice services domain, dedicated to delivering solutions that not only meet but exceed client expectations in an ever-evolving industry.
