Lawandan Naidoo currently serves as the Service Desk and Key Account Manager at iSSC Group, where he plays a pivotal role in ensuring that clients receive exceptional service and support. With a strong foundation in Sales Management and Customer Success Management, Lawandan excels in building...
Lawandan Naidoo currently serves as the Service Desk and Key Account Manager at iSSC Group, where he plays a pivotal role in ensuring that clients receive exceptional service and support. With a strong foundation in Sales Management and Customer Success Management, Lawandan excels in building and nurturing relationships that drive business growth and enhance client satisfaction. His expertise in pre-sales solution selling and technical consulting allows him to effectively align product offerings with client needs, ensuring that the solutions provided not only meet but exceed expectations.
At iSSC Group, Lawandan is instrumental in managing key projects that focus on IT Service Management and SLA management. He oversees the seamless delivery of services to clients, ensuring that all technical processes and documentation are meticulously maintained. His proficiency in ticket system integration streamlines operations, allowing for efficient tracking and resolution of client issues. Lawandan's commitment to customer project management ensures that projects are delivered on time and within scope, further solidifying client trust and loyalty.
In addition to his technical skills, including expertise in Microsoft Office, HTML, and Acronis Cyber Backup, Lawandan's strong background in channel and account management positions him as a strategic partner for clients. His ability to navigate the complexities of the data center environment and mobile device management enhances his capability to provide comprehensive support. With a focus on continuous improvement and customer-centric solutions, Lawandan Naidoo is a key asset to iSSC Group, driving both operational excellence and customer satisfaction in a competitive landscape.
