Lavitia Brunson serves as the Director of Business Support at Southwest Airlines, where she exemplifies a commitment to fostering a culture of excellence and inclusivity within the organization. In her multifaceted role, Lavitia leads several critical teams, including Quality Assurance & Audit, Workforce Planning &...
Lavitia Brunson serves as the Director of Business Support at Southwest Airlines, where she exemplifies a commitment to fostering a culture of excellence and inclusivity within the organization. In her multifaceted role, Lavitia leads several critical teams, including Quality Assurance & Audit, Workforce Planning & Analytics, Daily Staffing, Communications, and Business Process Owners. Her strategic oversight ensures that operational efficiencies are maximized while maintaining a strong focus on employee engagement and customer satisfaction.
One of Lavitia's key projects involves spearheading cross-functional collaboration across various departments, which is essential for achieving success in leadership development, hiring, training, and labor relations. By leveraging her expertise in program management and team leadership, she has successfully implemented innovative strategies that promote accountability and enhance awareness of Diversity and Inclusion objectives. Her ability to motivate and empower employees not only strengthens team dynamics but also drives organizational change from the ground up.
Lavitia's approach to leadership is highly relatable, allowing her to quickly establish trust and rapport with her teams. She is dedicated to coaching and mentoring individuals, ensuring they have the tools and resources needed to thrive in their roles. Her problem-solving skills and commitment to training and team development have positioned her as a pivotal figure in Southwest Airlines' ongoing journey toward operational excellence and a more inclusive workplace. Through her efforts, Lavitia is not only shaping the future of her teams but also contributing to the broader mission of Southwest Airlines to connect people and communities with warmth and hospitality.
