As the Vice President of Customer Experience at Sleep Number Corporation, Laurence Levin is at the forefront of transforming how the company engages with its customers. With a robust background in operations management and a deep understanding of customer-centric strategies, Laurence has successfully led initiatives...
As the Vice President of Customer Experience at Sleep Number Corporation, Laurence Levin is at the forefront of transforming how the company engages with its customers. With a robust background in operations management and a deep understanding of customer-centric strategies, Laurence has successfully led initiatives that enhance both employee and customer experiences. His leadership philosophy centers on the belief that a superior employee experience directly translates to exceptional customer satisfaction. This approach has been instrumental in driving high-performance metrics across the contact center, chat, and inside sales operations.
In his current role, Laurence oversees critical functions including services, contact centers, new product introductions, and customer experience analytics. His strategic vision not only focuses on operational excellence but also emphasizes the importance of continuous improvement methodologies such as Six Sigma and Lean Manufacturing. By leveraging these frameworks, he has implemented streamlined processes that enhance efficiency and foster a culture of innovation within the team.
As a voting member of the company’s investment committee, Laurence plays a pivotal role in shaping the future direction of Sleep Number, ensuring that customer insights are integrated into strategic decision-making. His influence extends across all enterprise organizations, enabling a cohesive approach to customer engagement that aligns with the company’s broader goals. With a commitment to leadership development and team building, Laurence cultivates a high-performing environment that empowers employees to deliver outstanding service, ultimately driving customer loyalty and business growth.
