Lauren Pollman serves as the Senior Principal of Operational Risk & Internal Controls at Discover Financial Services, where she leverages her extensive experience in compliance management to enhance the organization's risk management framework. In her current role, Lauren is instrumental in developing and documenting standard...
Lauren Pollman serves as the Senior Principal of Operational Risk & Internal Controls at Discover Financial Services, where she leverages her extensive experience in compliance management to enhance the organization's risk management framework. In her current role, Lauren is instrumental in developing and documenting standard work processes that support the Issues Management process across various Consumer Banking products. Her expertise in regulatory compliance and risk management allows her to effectively partner with business units and compliance teams, ensuring that the enterprise Compliance Management System is robust and responsive to evolving regulatory landscapes.
One of Lauren's key projects involves the creation of a comprehensive Business Risk document library, which serves as a vital resource for stakeholders across the organization. This initiative not only streamlines access to critical information but also fosters a culture of transparency and accountability within the risk management framework. Her analytical skills and critical thinking abilities enable her to identify potential issues proactively, ensuring that the organization remains compliant with state and federal regulations while also enhancing customer service and business process improvement.
Lauren's leadership in transaction monitoring and process redesign has positioned her as a trusted advisor within the organization. Her commitment to problem-solving and decision-making is evident in her approach to operational risk, where she consistently seeks innovative solutions to complex challenges. With a strong foundation in financial risk and internal audit practices, Lauren Pollman exemplifies the qualities of a forward-thinking compliance manager dedicated to driving excellence in operational risk management at Discover Financial Services.
