Lauren Owens is a dynamic Business Systems Administrator at Relias, where she has spent the past two years harnessing her technical acumen and business insight to optimize a rapidly expanding Salesforce ecosystem. In her current role, Lauren has been instrumental in the creation, maintenance, and...
Lauren Owens is a dynamic Business Systems Administrator at Relias, where she has spent the past two years harnessing her technical acumen and business insight to optimize a rapidly expanding Salesforce ecosystem. In her current role, Lauren has been instrumental in the creation, maintenance, and enhancement of both standard and custom objects within Salesforce, ensuring that all related fields are meticulously configured to align with evolving business needs. Her strategic adjustments to page layouts and validation rules have not only streamlined processes but also led to a notable 6% increase in operational efficiency.
Lauren's expertise extends beyond mere system configuration; she adeptly manages role hierarchies, user profiles, permission sets, and sharing rules, ensuring robust data access and security within a complex Salesforce organization. Her proficiency in Salesforce CPQ and Salesforce Sales Cloud further enhances her capability to drive business process automation and improve user experience. Additionally, her experience with Gainsight allows her to integrate customer success metrics seamlessly into the Salesforce platform, fostering a data-driven approach to client engagement.
An advocate for cross-team collaboration, Lauren leverages tools from the Atlassian Suite to facilitate communication and project management across departments. Her foundational knowledge in traditional programming languages such as HTML, CSS, and Java empowers her to tackle technical challenges with confidence, making her a valuable asset to any project. With a keen eye for data analytics, Lauren continuously seeks opportunities to refine processes and enhance system performance, positioning Relias for sustained growth and success in a competitive landscape.
