Lauren Faw serves as the Director of Environmental Services at Duke University Health System, where she plays a pivotal role in ensuring a clean, safe, and welcoming environment for patients, staff, and visitors. With a robust team of 96 full-time equivalents (FTEs), Lauren oversees operations...
Lauren Faw serves as the Director of Environmental Services at Duke University Health System, where she plays a pivotal role in ensuring a clean, safe, and welcoming environment for patients, staff, and visitors. With a robust team of 96 full-time equivalents (FTEs), Lauren oversees operations across a 388-bed hospital, a dedicated behavioral health facility, and an offsite community health clinic, managing approximately 1,000,000 square feet of cleanable space. Her expertise in the hospitality industry translates seamlessly into healthcare, where she applies innovative strategies to enhance service delivery and operational efficiency.
Under Lauren's leadership, key projects have focused on process improvement and staff development, fostering a culture of excellence within her team. She has implemented comprehensive training programs that not only elevate the skill set of her staff but also promote a strong sense of teamwork and accountability. Lauren's ability to motivate and inspire her team has led to significant improvements in service quality and patient satisfaction scores.
In addition to her operational responsibilities, Lauren is adept at recruiting top talent and building cohesive teams that thrive in high-pressure environments. Her outstanding communication and interpersonal skills enable her to interact effectively with diverse stakeholders, from frontline staff to senior management. As a visionary leader, she continuously seeks opportunities to innovate and enhance the patient experience, making her an invaluable asset to the Duke University Health System. With a keen focus on leadership and project planning, Lauren is committed to driving excellence in environmental services, ultimately contributing to the overall mission of providing exceptional healthcare.
