Lauren Bisson serves as a Senior Manager of Operations & Strategic Partner at Verizon, where she excels in Program and Project Management. In her current role, Lauren is pivotal in establishing and managing cross-functional teams that drive customer-facing changes within the organization. Her expertise in...
Lauren Bisson serves as a Senior Manager of Operations & Strategic Partner at Verizon, where she excels in Program and Project Management. In her current role, Lauren is pivotal in establishing and managing cross-functional teams that drive customer-facing changes within the organization. Her expertise in operations management allows her to effectively navigate complex projects, ensuring that they align with Verizon's strategic objectives while fostering a culture of collaboration and innovation.
One of Lauren's key projects involves enhancing customer service processes through the implementation of streamlined communication strategies. By leveraging her skills in relationship building and creative problem-solving, she has successfully identified gaps in existing workflows and developed actionable project plans that not only address these challenges but also enhance the overall customer experience. Her attention to detail and strong oral and written communication skills enable her to articulate project goals clearly, ensuring all stakeholders are aligned and engaged.
In addition to her operational responsibilities, Lauren plays a crucial role as a strategic partner, driving initiatives that support Verizon's long-term vision. She is adept at cultivating relationships across various departments, which is essential for fostering a positive culture and ensuring that projects are executed seamlessly. Her commitment to overcoming obstacles and delivering results has made her a respected leader within the organization, as she continuously seeks innovative solutions that propel Verizon forward in an ever-evolving industry. Through her leadership, Lauren not only drives operational excellence but also inspires her teams to embrace change and strive for continuous improvement.
