Laura Zapien is a seasoned transportation professional with over 25 years of experience, currently serving as the Assistant General Manager at Transdev North America. In her role, Laura leverages her extensive expertise in operations management, human resources, and labor relations to drive efficiency and enhance...
Laura Zapien is a seasoned transportation professional with over 25 years of experience, currently serving as the Assistant General Manager at Transdev North America. In her role, Laura leverages her extensive expertise in operations management, human resources, and labor relations to drive efficiency and enhance service delivery across the organization. She is instrumental in implementing policies and procedures that not only streamline operations but also foster a culture of accountability and collaboration among her team members.
At Transdev, Laura has spearheaded several key projects aimed at optimizing operational performance and improving employee engagement. Her hands-on approach to team building and management has resulted in a motivated workforce that consistently meets and exceeds business targets. By cultivating a performance-oriented environment, she encourages her team to embrace personal accountability while working collaboratively towards shared goals. Laura's multicultural experience and adeptness in union negotiation have also been pivotal in navigating complex labor relations, ensuring that both employee and organizational needs are met effectively.
In addition to her operational responsibilities, Laura is dedicated to mentoring and developing her staff, providing them with the leadership and support necessary to thrive in their roles. Her commitment to training plans and employee relations not only enhances individual performance but also contributes to a positive workplace culture. With a strong focus on customer service and contract recruitment, Laura Zapien continues to be a driving force in the transportation industry, shaping the future of Transdev North America through her strategic vision and unwavering dedication.
