Laura Rueda is an accomplished Assistant Manager at Cato Corporation, where she leverages her four years of experience in customer service to enhance the shopping experience for clients. In her current role, Laura excels in greeting customers and identifying their needs, ensuring that each interaction...
Laura Rueda is an accomplished Assistant Manager at Cato Corporation, where she leverages her four years of experience in customer service to enhance the shopping experience for clients. In her current role, Laura excels in greeting customers and identifying their needs, ensuring that each interaction is personalized and impactful. Her expertise in advising customers on the utilization and care of merchandise has not only increased customer satisfaction but also fostered loyalty to the brand.
One of Laura's key projects involves streamlining the customer service process to effectively handle high call volumes while maintaining a high standard of service. By implementing new communication strategies and training team members on professional phone skills, she has significantly reduced response times and improved resolution rates for client issues. Laura's ability to explain the advantages of various products, along with her adeptness at quoting prices, discounts, and warranty information, has empowered customers to make informed purchasing decisions.
In addition to her customer service acumen, Laura is skilled in teamwork and setting appointments, which has been instrumental in coordinating promotional events and sales initiatives. Her proactive approach to addressing customer queries and concerns not only enhances the shopping experience but also contributes to the overall success of the store. With her strong communication skills and a passion for helping others, Laura Rueda continues to make a significant impact at Cato Corporation, driving both sales and customer loyalty in a competitive retail environment.
