Latrice Caples is a seasoned Account Manager and MIT Trainer at Plantation Nursing and Rehab Home, where she leverages over a decade of experience in Human Resources and Management to enhance operational efficiency and service quality. In her current role at Healthcare Services Group, Inc.,...
Latrice Caples is a seasoned Account Manager and MIT Trainer at Plantation Nursing and Rehab Home, where she leverages over a decade of experience in Human Resources and Management to enhance operational efficiency and service quality. In her current role at Healthcare Services Group, Inc., Latrice is responsible for overseeing the housekeeping, laundry, and floor care departments within a 152-bed facility. Her multifaceted responsibilities include hiring and training staff, managing payroll, conducting background and drug screenings, and meticulously handling inventory and chemical orders. Latrice's expertise in budget management ensures that the facility operates within financial constraints while maintaining high standards of cleanliness and hygiene.
Latrice is known for her exceptional customer service skills, which are critical in the healthcare environment where patient satisfaction is paramount. She employs her strong leadership abilities to foster a collaborative team culture, empowering her staff through comprehensive training programs that emphasize best practices in housekeeping and maintenance. Her proficiency in Microsoft Office, particularly Excel and Word, allows her to streamline reporting and data management processes, enhancing overall operational efficiency.
Key projects under her leadership include the implementation of a new training module aimed at improving staff performance and compliance with health regulations. Additionally, Latrice is actively involved in strategic planning initiatives that align departmental goals with the broader objectives of Healthcare Services Group, Inc. Her commitment to excellence and continuous improvement not only elevates the standards of service at Plantation Nursing and Rehab Home but also positions her as a vital asset in the healthcare services industry.
