Lasya Upadhyaya is a dynamic Engineer and MBA professional currently navigating a career break due to her recent relocation to the United States. With a dual specialization in Human Resources and Marketing, Lasya brings a wealth of expertise and a diverse skill set to the...
Lasya Upadhyaya is a dynamic Engineer and MBA professional currently navigating a career break due to her recent relocation to the United States. With a dual specialization in Human Resources and Marketing, Lasya brings a wealth of expertise and a diverse skill set to the table. Her professional journey began with a pivotal role as an Operations Manager, where she honed her abilities in process improvement and performance management. This foundational experience equipped her with a strong understanding of customer relationship management (CRM) and the intricacies of service call management, ensuring adherence to company standard operating procedures (SOPs).
During her career, Lasya has successfully contributed to various key projects, including optimizing customer service processes and implementing Six Sigma methodologies to enhance operational efficiency. Her roles as a Marketing Intern and Marketing Associate Trainee allowed her to develop a keen insight into campaign management and customer escalation management, skills that are increasingly vital in today’s competitive landscape. Lasya’s proficiency in Microsoft PowerPoint further complements her ability to present data-driven insights and strategic recommendations effectively.
As she embarks on this new chapter in the U.S., Lasya is eager to leverage her background in operations and marketing to explore opportunities that align with her passion for enhancing customer experiences and driving business growth. Her commitment to following up on customer needs and managing escalations reflects her dedication to excellence in customer service, making her a valuable asset in any organization looking to improve its operational frameworks and customer engagement strategies.
