Larry Sedillo is a highly skilled Technical Support Professional with over 20 years of IT experience, currently serving as an IT Service Desk contractor for Xerox/ACS at the Orange County Data Center. In this pivotal role, Larry has been instrumental in establishing and optimizing the...
Larry Sedillo is a highly skilled Technical Support Professional with over 20 years of IT experience, currently serving as an IT Service Desk contractor for Xerox/ACS at the Orange County Data Center. In this pivotal role, Larry has been instrumental in establishing and optimizing the IT Service Desk, ensuring that users receive timely and effective support. His expertise spans a wide array of areas, including desktop and laptop support, technical troubleshooting, and system backups, making him a versatile asset to the organization.
One of Larry's key accomplishments includes the creation of Standard Operating Procedures (SOP) documentation, which has streamlined processes and enhanced the overall efficiency of the service desk operations. His commitment to user training and recovery procedures has significantly improved the end-user experience, empowering staff to navigate technical challenges with confidence. Additionally, Larry's proficiency in mainframe operation and database performance has proven invaluable in maintaining the integrity and reliability of critical systems.
Beyond his technical prowess, Larry is known for his exceptional communication skills, which facilitate effective collaboration with cross-functional teams. His ability to manage complex issues while providing clear guidance has earned him a reputation as a go-to resource for both colleagues and clients. Outside of his professional endeavors, Larry continues to nurture his passion for music by playing drums for multiple bands across Southern California, showcasing his creativity and dedication both in and out of the IT realm. With a robust skill set that includes help desk support, networking, and printer management, Larry Sedillo remains a vital contributor to the success of the Orange County Data Center and its mission to deliver outstanding IT services.
