Larry Richardson serves as the Director of Billing Operations at Cox Communications, where he leverages his extensive expertise in telecommunications to drive operational excellence and enhance customer experiences. With a solid foundation in Information Technology, earned through a BBA from Kennesaw State University, Larry has...
Larry Richardson serves as the Director of Billing Operations at Cox Communications, where he leverages his extensive expertise in telecommunications to drive operational excellence and enhance customer experiences. With a solid foundation in Information Technology, earned through a BBA from Kennesaw State University, Larry has honed his skills in technology data analytics and customer relationship management (CRM) to streamline billing processes and improve service delivery.
In his current role, Larry leads a team focused on technical operations, overseeing telephony applications support and the mediation of billing events across the Cox network. His strategic vision for future state architecture design for mediation not only optimizes current systems but also positions the organization for scalable growth in an ever-evolving digital landscape. By implementing robust business intelligence solutions, Larry ensures that operations support and development are aligned with corporate objectives, thereby enhancing overall efficiency.
Key projects under Larry's leadership include the integration of advanced analytics to support Cox High-Speed Internet operations and the management of IP Multi-Media Subsystems operations. His commitment to fostering a culture of diversity and inclusion within his team reflects his belief that varied perspectives drive innovation and success. With a proven track record in program management and IT management, Larry Richardson continues to make significant contributions to Cox Communications, positioning the company as a leader in the telecommunications industry.
