Lacey Wilkey is a dedicated Project Analyst at Humana, where she plays a pivotal role within the Pharmacy Audit team. With a strong foundation in customer service and a keen eye for detail, Lacey is responsible for reviewing pharmacy claims to ensure their accuracy and...
Lacey Wilkey is a dedicated Project Analyst at Humana, where she plays a pivotal role within the Pharmacy Audit team. With a strong foundation in customer service and a keen eye for detail, Lacey is responsible for reviewing pharmacy claims to ensure their accuracy and compliance with industry regulations. Her expertise in medical terminology and understanding of HIPAA guidelines are invaluable assets as she navigates the complexities of healthcare auditing.
In her current role, Lacey is not only focused on the meticulous review of claims but also on fostering clear communication with customers. She addresses inquiries and concerns during the audit process, ensuring that clients feel supported and informed. This dual focus on accuracy and customer service highlights her ability to manage time effectively while juggling multiple responsibilities.
Lacey's journey began at a young age, where she honed her work ethic and time management skills through various roles in retail. This early experience laid the groundwork for her professional development, allowing her to cultivate a diverse skill set that includes proficiency in Microsoft Word and PowerPoint, as well as strong telephone skills. As she continues to contribute to key projects at Humana, Lacey remains committed to enhancing the audit process and improving customer satisfaction, all while leveraging her background in healthcare and retail to drive results in the ever-evolving landscape of the pharmaceutical industry.
