Kumar Mba is a dynamic leader currently serving as a Consultant in the Salesforce Center of Excellence (COE) at Publicis Sapient, where he leverages his extensive experience across various industries, including public sector, healthcare, and telecommunications. In his current role, Kumar is spearheading a transformative...
Kumar Mba is a dynamic leader currently serving as a Consultant in the Salesforce Center of Excellence (COE) at Publicis Sapient, where he leverages his extensive experience across various industries, including public sector, healthcare, and telecommunications. In his current role, Kumar is spearheading a transformative project for San Francisco County, where he is implementing a major Salesforce application to replace the outdated AS400 legacy system. This initiative is not just about technology; it’s about modernizing business processes to ensure they are flexible, scalable, and extensible, aligning with state mandates and future needs.
Kumar's expertise in program management and business process improvement is instrumental in navigating the discovery, build, and implementation phases of this project. He has developed strong relationships with stakeholders, ensuring that their needs are met while fostering collaboration among cross-functional teams. His ability to manage global initiatives and practice building has been crucial in delivering projects successfully within both agile and waterfall environments.
With a solid foundation in Salesforce Sales Cloud and technology leadership, Kumar is adept at identifying and coordinating implementation activities while overseeing contract management and vendor relationships. His strategic approach to business process management not only enhances operational efficiency but also drives innovation within the organization. As he continues to lead this critical initiative, Kumar remains committed to delivering exceptional value and fostering a culture of continuous improvement at Publicis Sapient.
