Kristine McBride serves as the Director of Reservations at Brittain Resorts & Hotels, where she plays a pivotal role in enhancing the guest experience across a portfolio of over 30 hotels and resorts along the East Coast. With her extensive background in training and development...
Kristine McBride serves as the Director of Reservations at Brittain Resorts & Hotels, where she plays a pivotal role in enhancing the guest experience across a portfolio of over 30 hotels and resorts along the East Coast. With her extensive background in training and development within the hospitality sector, Kristine leads a dynamic team of reservations agents, leads, and supervisors dedicated to managing reservations queries efficiently. Her expertise in hospitality management and sales equips her to not only streamline operations but also foster a culture of exceptional customer service.
Under Kristine's leadership, the reservations team operates as a vital call center service, allowing on-site staff to focus on delivering memorable guest experiences without the distraction of phone inquiries. She has successfully implemented training programs that elevate the skills of entry-level sales agents while also developing supervisors to ensure a high standard of service. Her proficiency in phone etiquette and sales management has resulted in improved communication strategies and increased conversion rates for reservations.
Kristine’s commitment to professional development is evident in her hands-on approach to training, where she utilizes instructor-led training techniques to engage her team effectively. Her strong computer literacy and typing skills further enhance operational efficiency, enabling her team to handle a high volume of calls with accuracy and speed. As a sales professional with a Bachelor of Applied Science, Kristine combines her academic background with practical experience, making her an invaluable asset to Brittain Resorts & Hotels and the broader hospitality industry.
