Kristen Panagakos serves as the Managing Director and Senior Operational Risk Manager at Citi, where she plays a pivotal role in overseeing operational risk management for Branded Cards, Marketing, Analytics, and Credit Risk within the US Consumer Bank organization. With her extensive background in financial...
Kristen Panagakos serves as the Managing Director and Senior Operational Risk Manager at Citi, where she plays a pivotal role in overseeing operational risk management for Branded Cards, Marketing, Analytics, and Credit Risk within the US Consumer Bank organization. With her extensive background in financial services, Kristen is adept at navigating the complexities of consumer payments, leveraging her expertise to enhance product strategy and drive consumer engagement. In her current role, she is responsible for the meticulous execution of operational risk activities, ensuring that inherent risks are accurately measured and tracked.
Kristen's innovative approach is evident in her ability to transform consumer insights and data into actionable strategies that improve customer experience and marketing effectiveness. She is instrumental in designing robust controls and monitoring systems that mitigate operational risks, thereby safeguarding the integrity of Citi’s offerings. Her strategic mindset is complemented by her skills in process improvement, pricing, and product development, enabling her to identify opportunities for growth and efficiency within the organization.
Key projects under her leadership include the implementation of advanced analytics frameworks that enhance risk assessment processes and the development of targeted marketing strategies that resonate with diverse consumer segments. Kristen’s global perspective and commitment to fostering a culture of collaboration and creativity empower her teams to set clear goals while valuing unique ideas. Her ability to integrate operational risk management with consumer marketing initiatives positions her as a key driver of Citi's success in the competitive landscape of consumer banking.
