Kimberly Stevenson is a dedicated Managed Care professional currently serving as the Manager of Wellness Coaching at OptumHealth, a division of UnitedHealth Group, in Richardson, TX. With a robust background in customer service and escalation management, Kimberly leads a dynamic team of 15 Wellness Coaches,...
Kimberly Stevenson is a dedicated Managed Care professional currently serving as the Manager of Wellness Coaching at OptumHealth, a division of UnitedHealth Group, in Richardson, TX. With a robust background in customer service and escalation management, Kimberly leads a dynamic team of 15 Wellness Coaches, focusing on empowering individuals to achieve healthier lifestyles through personalized coaching and support. Her role is not only about managing a team but also about fostering a culture of health promotion and education, ensuring that each coach is equipped with the skills necessary to make a meaningful impact on clients' lives.
In her current position, Kimberly specializes in managing Designated and Dedicated clients, where she implements tailored wellness strategies that address the unique needs of each individual. Her expertise in workforce and process management allows her to oversee quality monitoring and training initiatives, ensuring that her team consistently delivers high-quality service. Kimberly’s commitment to employee training and development is evident in her approach to recruiting and assimilating new team members, as she believes that a well-prepared team is essential for effective health coaching.
Kimberly’s cross-functional collaboration skills enable her to work seamlessly with various departments, enhancing operational efficiency and driving successful outcomes for clients. Her experience in call center startup and inventory management further complements her operations management capabilities, making her a versatile leader in the wellness coaching space. With a focus on crisis intervention and case management, Kimberly Stevenson is not just a manager; she is a passionate advocate for health and well-being, dedicated to transforming lives through effective wellness coaching.
