As the Patient Program Director at Genentech Patient Foundation, Kimberly Mullins plays a pivotal role in enhancing the patient experience through strategic leadership and innovative program management. With a strong commitment to excellence, Kimberly is currently spearheading a comprehensive revamp of the foundation's phone system...
As the Patient Program Director at Genentech Patient Foundation, Kimberly Mullins plays a pivotal role in enhancing the patient experience through strategic leadership and innovative program management. With a strong commitment to excellence, Kimberly is currently spearheading a comprehensive revamp of the foundation's phone system and processes. This initiative is designed to prioritize the patient experience, ensuring that every interaction is meaningful and supportive. By repositioning the foundation as a call center dedicated to patient needs, she is not only improving operational efficiency but also reinforcing the foundation's mission to provide exceptional care and support to patients navigating their healthcare journeys.
Leading a dynamic team of five supervisors and over 50 foundation specialists, Kimberly fosters a culture of collaboration and empowerment. Her leadership style emphasizes team building and training, enabling her team to excel in supporting the highest volume referral program within the foundation. Kimberly's relentless organization and competitive spirit drive her to set ambitious goals, pushing her team to achieve outstanding results while maintaining a patient-centered focus.
With expertise in event planning, quality assurance, and analysis within the life sciences sector, Kimberly leverages her skills to implement best practices that enhance program delivery. Her ability to thrive under pressure and her commitment to continuous improvement ensure that the Genentech Patient Foundation remains at the forefront of patient support services. Kimberly Mullins is not just a leader; she is a dedicated advocate for patients, striving to make a lasting impact in every endeavor she undertakes.
