Kimberly Knight serves as the Senior Manager of Customer Success Internal Enablement at Blackbaud, where she leverages over 20 years of diverse experience in customer success, support, and service functions across various industries. In her current role, Kimberly leads a dedicated team of enablement professionals...
Kimberly Knight serves as the Senior Manager of Customer Success Internal Enablement at Blackbaud, where she leverages over 20 years of diverse experience in customer success, support, and service functions across various industries. In her current role, Kimberly leads a dedicated team of enablement professionals focused on equipping Customer Success Managers and other customer-facing team members with the essential information, resources, tools, and processes they need to foster meaningful partnerships with customers. Her strategic vision has been instrumental in building a comprehensive enablement program from the ground up, which includes the development of playbooks, training modules, and a routine cadence of enablement sessions designed to enhance team performance and customer outcomes.
Kimberly's expertise in strategic planning and customer experience has allowed her to create tailored solutions that address the unique needs of Blackbaud's clientele, particularly in the realms of fundraising and enterprise software. Her passion for mentoring and recruiting top talent has resulted in the formation of high-performing teams that consistently deliver exceptional service and support. By focusing on continuous improvement and employee engagement, Kimberly ensures that her team not only meets but exceeds customer expectations, driving satisfaction and loyalty. Her commitment to transforming concepts into actionable solutions has positioned Blackbaud as a leader in the customer success landscape, ultimately contributing to the maturation of business functions and the enhancement of overall customer experiences.
