As the Chief Customer Officer at Stash, Kimberley Meehan plays a pivotal role in shaping the customer experience and operational strategy across the organization. With a robust background in operations and customer experience, Kimberley leads the Customer, Brokerage, Banking, and Fraud Operations teams, ensuring that...
As the Chief Customer Officer at Stash, Kimberley Meehan plays a pivotal role in shaping the customer experience and operational strategy across the organization. With a robust background in operations and customer experience, Kimberley leads the Customer, Brokerage, Banking, and Fraud Operations teams, ensuring that every interaction is not only efficient but also impactful. Her strategic vision is complemented by her tactical expertise, allowing her to navigate the complexities of a high-demand, fast-growth environment effectively.
Under Kimberley's leadership, Stash has seen significant advancements in customer engagement and satisfaction. She has successfully built a high-performing operations organization that not only meets but exceeds business goals and employee engagement targets. By fostering a culture of continuous evolution and improvement, Kimberley empowers her teams to innovate and adapt, ensuring that Stash remains at the forefront of the e-commerce and fintech sectors.
Kimberley's expertise in digital strategy, customer relationship management (CRM), and loyalty program development has been instrumental in driving business growth. She has spearheaded key projects that enhance customer engagement through targeted segmentation and strategic partnerships, ultimately creating a seamless experience for users. As a member of the Executive Committee, Kimberley collaborates closely with cross-functional teams, leveraging her skills in project implementation and marketing strategy to align operational efforts with the broader business objectives. Her commitment to mitigating risk while enhancing customer experiences positions Stash as a leader in the industry, making her a vital asset to the organization.
