Kim Reverman serves as an Enterprise IT Technologist and ServiceNow Solutions Architect at Texas A&M University, where she plays a pivotal role in shaping the university's IT landscape through innovative cloud-based solutions. With extensive experience in the higher education sector, Kim is instrumental in architecting...
Kim Reverman serves as an Enterprise IT Technologist and ServiceNow Solutions Architect at Texas A&M University, where she plays a pivotal role in shaping the university's IT landscape through innovative cloud-based solutions. With extensive experience in the higher education sector, Kim is instrumental in architecting the ServiceNow Shared Service for the Texas A&M University System, a multi-tenant platform that supports various universities and state agencies. Her expertise in IT Service Management (ITSM) enables her to streamline processes such as call, incident, problem, change, and request management, ensuring that IT services are delivered efficiently and effectively.
In addition to her ITSM capabilities, Kim is adept in IT Business Management (ITBM), where she oversees the lifecycle of ideas and demand management, facilitating strategic alignment between IT initiatives and institutional goals. Her strong foundation in application architecture and technical project leadership allows her to lead complex projects that enhance operational efficiency and user experience across the system.
Kim's skill set is further complemented by her proficiency in programming languages such as JavaScript and SQL, which she leverages to develop tailored solutions that meet the unique needs of her stakeholders. Her commitment to ITIL best practices ensures that her projects not only align with industry standards but also foster a culture of continuous improvement within the organization. As a consultant and business systems analyst, Kim is dedicated to driving innovation and excellence in enterprise software solutions, making her an invaluable asset to Texas A&M University and the broader educational community.
