Kim Grubich serves as the Operations Manager at EMERgency 24, Inc., where she leverages her extensive experience in the telecommunications and security industries to drive operational excellence and enhance customer experiences. With a proven track record of success, Kim was recognized as the 2019 Manager...
Kim Grubich serves as the Operations Manager at EMERgency 24, Inc., where she leverages her extensive experience in the telecommunications and security industries to drive operational excellence and enhance customer experiences. With a proven track record of success, Kim was recognized as the 2019 Manager of the Year and the 2020 Co-Manager of the Year, underscoring her commitment to service delivery and performance management.
In her current role, Kim oversees a dynamic team within a fast-paced call center environment, focusing on optimizing processes and ensuring seamless service delivery. Her expertise in operations management and project management allows her to implement strategic initiatives that improve efficiency and foster a culture of continuous improvement. Kim is adept at root cause analysis, enabling her to identify and resolve operational challenges swiftly, thereby enhancing overall customer satisfaction.
Key projects under her leadership include the development of comprehensive training programs aimed at coaching team members and enhancing their skills in customer experience and business relationship building. Kim is also instrumental in vendor management, ensuring that partnerships align with EMERgency 24’s commitment to quality service. Her proficiency in SAP and Microsoft Word further supports her ability to document processes and manage performance metrics effectively.
With a strong focus on team building and time management, Kim cultivates an environment where employees are motivated to excel, contributing to the organization's success. Her dedication to perfect attendance and exemplary performance sets a standard for her team, making her a respected leader and a driving force behind EMERgency 24's operational achievements.
