As an IT Service Owner for Onsite Support at Nokia, Kim plays a pivotal role in ensuring seamless service delivery across global operations. With a strong focus on customer satisfaction, Kim excels in providing "white glove" support, addressing technical issues with precision and care, whether...
As an IT Service Owner for Onsite Support at Nokia, Kim plays a pivotal role in ensuring seamless service delivery across global operations. With a strong focus on customer satisfaction, Kim excels in providing "white glove" support, addressing technical issues with precision and care, whether remotely or on-site. This commitment to excellence is reflected in her ability to foster collaboration with various IT service providers and vendors, ensuring that service continuity and governance are maintained at the highest standards.
Kim's expertise in onsite management and system deployment is complemented by her proficiency in a wide range of technologies, including Windows 7, Mac, and iOS devices. Her technical acumen is further enhanced by her skills in Remote Desktop Protocol (RDP) and digital media, allowing her to troubleshoot and resolve issues efficiently. She is dedicated to quality assurance, rigorously monitoring the performance of IT Onsite Support Services (OSS) to meet and exceed the Service Level Agreements (SLAs) established with the business.
A natural communicator and team builder, Kim thrives in collaborative environments, where she leverages her problem-solving abilities to navigate complex challenges. Her training skills enable her to mentor colleagues, fostering a culture of continuous improvement and knowledge sharing within her team. As a loyalist and a people person, Kim not only builds strong relationships with her peers but also ensures that customer needs are prioritized, making her an invaluable asset to Nokia's IT service landscape.
