Kevin Travers serves as a Senior Analyst in Service Desk Operations at the NYC Mayor's Office of Contract Services (MOCS), where he plays a pivotal role in enhancing the efficiency and effectiveness of the agency's support systems. With five years of experience in Human Services,...
Kevin Travers serves as a Senior Analyst in Service Desk Operations at the NYC Mayor's Office of Contract Services (MOCS), where he plays a pivotal role in enhancing the efficiency and effectiveness of the agency's support systems. With five years of experience in Human Services, particularly within the Intellectual Disabilities (ID) population, Kevin brings a unique perspective to his current role, leveraging his background to foster inclusive practices and improve service delivery. His expertise in customer relationship management (CRM) ensures that stakeholders receive timely and accurate information, which is essential for maintaining transparency and trust in municipal operations.
In his capacity at MOCS, Kevin is actively involved in key projects aimed at driving best practices for sustainable knowledge acquisition and skills building among team members. He collaborates closely with various departments to develop training materials and conduct new hire orientations, ensuring that all staff are well-equipped to navigate the complexities of city contracts and services. His teaching experience in Visual Arts enhances his ability to communicate complex concepts effectively, making him an invaluable resource for both new and existing employees.
Kevin's skill set extends beyond operational analysis; he is adept at problem-solving and research, which allows him to identify areas for improvement within the Service Desk unit. His passion for art and education also informs his approach to creating engaging training programs that resonate with diverse audiences. By integrating creativity into his work, Kevin not only enhances the learning experience but also fosters a collaborative environment that encourages continuous growth and development within the MOCS team.
