As the Director of IT Operations at First United Bank, Kevin Pilgrim plays a pivotal role in shaping the technological landscape that supports the institution's rapid growth and operational excellence. With a remarkable track record of guiding the organization through an impressive asset expansion from...
As the Director of IT Operations at First United Bank, Kevin Pilgrim plays a pivotal role in shaping the technological landscape that supports the institution's rapid growth and operational excellence. With a remarkable track record of guiding the organization through an impressive asset expansion from $6.8 billion to $12 billion, Kevin's strategic vision and leadership are instrumental in driving the bank's information technology initiatives. He oversees a substantial operational and capital expenditure budget of $14 million, ensuring that investments align with the bank's overarching business objectives and enhance cost-effectiveness and service quality.
Kevin's expertise encompasses a wide range of IT disciplines, including disaster recovery, telecommunications, and project planning. His leadership in IT strategic and operational planning has been crucial in defining the bank's technological priorities and long-term strategy, enabling the organization to adapt to the evolving financial landscape. Notably, he has spearheaded the implementation of innovative solutions such as new online and mobile banking platforms, online account opening systems, and advanced customer relationship management tools. These initiatives not only enhance customer experience but also position First United Bank as a forward-thinking institution in the competitive banking sector.
As a key member of the senior leadership team, Kevin collaborates closely with other executives to ensure that technology serves as a catalyst for business development and operational efficiency. His commitment to continuous improvement and strategic foresight empowers First United Bank to leverage technology effectively, ultimately driving growth and fostering a culture of innovation within the organization.
