Kevin Duggan is a dedicated CX Specialist and Success Programs Manager at Concentrix, where he plays a pivotal role in enhancing customer experiences for Cisco clients. With a strong focus on customer adoption and lifecycle management, Kevin collaborates closely with Cisco CX partners, Sales Account...
Kevin Duggan is a dedicated CX Specialist and Success Programs Manager at Concentrix, where he plays a pivotal role in enhancing customer experiences for Cisco clients. With a strong focus on customer adoption and lifecycle management, Kevin collaborates closely with Cisco CX partners, Sales Account teams, and various stakeholders to identify and address adoption barriers. His expertise lies in leveraging data-driven insights to improve Customer Pulse metrics, ultimately driving customer utilization, growth, and successful renewals.
In his current role, Kevin is instrumental in embedding customers into tailored digital journeys that align with their specific needs. This proactive approach not only accelerates customer engagement but also fosters long-term relationships that are crucial for sustained business success. His ability to navigate fast-paced environments while maintaining high personal work standards has been a key asset in executing complex projects that require meticulous attention to detail.
Kevin's diverse skill set, which includes proficiency in Google Cloud Platform (GCP), Salesforce Lightning, and digital marketing strategies, equips him to tackle the multifaceted challenges of customer experience management. His background in music production and public speaking further enhances his ability to communicate effectively and engage with clients on a personal level. As he continues to drive initiatives that enhance customer satisfaction and loyalty, Kevin remains committed to leveraging innovative solutions that contribute to the overall success of Concentrix and its partners in the ever-evolving landscape of customer experience.
