Kevin Cray serves as the Director of Client Experience at Reset To Grow, where he plays a pivotal role in bridging the gap between the company’s innovative team and its diverse clientele. With a strong foundation in Management Information Systems from the University of South...
Kevin Cray serves as the Director of Client Experience at Reset To Grow, where he plays a pivotal role in bridging the gap between the company’s innovative team and its diverse clientele. With a strong foundation in Management Information Systems from the University of South Florida, coupled with his extensive background in customer service within the hospitality industry, Kevin has honed his ability to understand and anticipate client needs, ensuring a seamless experience throughout the project lifecycle.
In his current role, Kevin manages key projects primarily within the design and construction sectors, collaborating closely with general contractors, project management firms, architects, and engineers. His expertise in project planning and change management allows him to effectively oversee deliverables, ensuring that client expectations are not only met but exceeded. Kevin’s analytical skills are instrumental in identifying potential challenges early on, enabling proactive solutions that enhance customer satisfaction.
Additionally, Kevin is dedicated to coaching team members, fostering a culture of continuous improvement and excellence in client relations. His proficiency with tools such as Microsoft Excel and Adobe Acrobat enhances his ability to streamline processes and maintain clear communication with clients. As Reset To Grow continues to expand its footprint in real estate transactions and development, Kevin’s strategic insights and commitment to client experience position him as a key driver of the company’s success. Through his leadership, Reset To Grow is not just meeting industry standards but setting new benchmarks for client engagement and satisfaction.
