Kerri Noland-Gear currently serves as the Director of Information Technology at Advanced Group, where she plays a pivotal role in shaping the IT landscape for a global leader in staffing and consulting across various sectors, including Clinical Research Organizations (CRO), supply chain management, Recruitment Process...
Kerri Noland-Gear currently serves as the Director of Information Technology at Advanced Group, where she plays a pivotal role in shaping the IT landscape for a global leader in staffing and consulting across various sectors, including Clinical Research Organizations (CRO), supply chain management, Recruitment Process Outsourcing (RPO), and marketing. With a strong focus on IT Support and Service Management, Kerri is dedicated to enhancing operational efficiency and service delivery through strategic leadership and innovative process evolution.
Her expertise in IT Service Management (ITSM) is complemented by her ability to build and nurture high-performing teams. Kerri excels in fostering collaboration between cross-functional teams, ensuring that both provider and customer needs are met with precision and care. She is adept at implementing Knowledge Centered Service (KCS) methodologies, which streamline knowledge sharing and improve customer service outcomes.
Among her key projects, Kerri has spearheaded initiatives aimed at optimizing business processes and enhancing reporting capabilities, which have resulted in significant improvements in service delivery metrics. Her commitment to continuous improvement is evident in her strategic planning and project management skills, where she applies critical thinking to identify challenges and devise effective solutions. As a communicator and coach, Kerri empowers her team to embrace change and drive innovation, ultimately building bridges that enhance the overall customer experience. Through her leadership, Advanced Group is not only able to meet the demands of a rapidly evolving industry but also to set new standards in IT service excellence.
